FAQ — Answers to Your Questions
WHAT SHIPPING METHODS ARE AVAILABLE?
We offer standard shipping for all orders. Shipping methods and carriers may vary depending on your region and availability. Once your order is processed, you will receive a confirmation email with tracking details. For specific shipping inquiries, please contact our support team.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Delivery times vary depending on your location, the shipping method you choose at checkout and product availability. Configured or built-to-order systems may need additional processing time before shipment. You will be notified of estimated delivery dates once your order is confirmed. For the lead time of a specific product, please contact our team.
DO YOU SHIP INTERNATIONALLY?
Online ordering is available for customers with verifiable addresses within the U.S. and U.S. Territories. Customers wishing to ship internationally can place an order by contacting us by phone at +1 (321) 728-0172 or by email at eShop@us.contec.com. See our Shipping Policy for details.
Payment Information
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept major credit and debit cards. Available payment options will be displayed at checkout. All transactions are processed securely.
LEAD TIMES MAY VARY FOR PRODUCTS SHIPPED FROM JAPAN:
Products sourced from Japan may take between 4 to 5 weeks to arrive. We will provide updated shipping timelines upon order confirmation.
IS BUYING ONLINE SAFE?
Yes. Our online store uses industry-standard encryption and secure payment processing to protect your personal and financial information. We do not store sensitive payment data on our servers.
ORDERS AND RETURNS:
HOW DO I PLACE AN ORDER?
Browse the available computer configurations on our store, select the system that fits your workflow, and click "Buy Now." Follow the checkout steps to complete your purchase. If you need assistance choosing the right configuration, click "Talk to a Specialist."
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
Account requirements may vary. Guest checkout may be available depending on your region. Creating an account allows you to track orders and access purchase history. Follow the prompts at checkout for available options.
WHO SHOULD I CONTACT IF I HAVE ANY QUERIES?
For any questions about products, orders, or compatibility, please use the Contact Us form on the website or click "Talk to a Specialist." Our team will respond as soon as possible.
HOW CAN I CANCEL OR CHANGE MY ORDER?
If you need to cancel or modify an order, please contact us as soon as possible after placing it. Since computers are pre-configured and tested before shipment, changes may not be possible once the order has entered the fulfillment process.
HOW DO I TRACK MY ORDER?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your delivery status. If you have not received tracking information within the expected timeframe, please contact our support team for assistance.