Contec Delivers the Right Dose for MTS Medication Technologies’ MedLocker Cart
- Customer
- MTS Medication Technologies, Inc.
- Industry
- Medical & Healthcare
- Goals
- Enhanced customer service, Quality improvement
After quality problems with a previous cabinet supplier slowed sales, MTS moved its MedLocker cabinets to Contec. Within 18 months its acceptance rate reached nearly 100% and it shipped twice as many units.
Overview
MTS Medication Technologies has a long record of innovation, but a third-party cabinet supplier could not consistently meet its quality standards. Brett Smith, Director of Procurement, Purchasing and Supply Chain, said frustrated customers hesitated to buy MTS’s latest products and sales suffered.
Challenge
“It slowed down our marketing and sales efforts,” Smith said. MTS considered building the cabinets in-house, but that would mean hiring staff, committing expensive resources and diverting attention from its core competencies.
Solution
MTS wanted a true partner for every stage of the MedLocker cabinet, from design and manufacturing to logistics. Contec assigned subject-matter experts for procurement, quality and sales. Its rigorous quality control, ISO certification, lean manufacturing and Good Manufacturing Practices, plus proprietary manufacturing execution software that traces every part and component, delivered the reliability MTS needed.
Results
Less than 18 months after moving the business to Contec, MTS’s acceptance rate reached nearly 100%. “We’ve now shipped twice as many units out as we had before,” Smith said. “With Contec, we are once again growing our business.”
Originally published by Contec Co., Ltd. at contec.com.